At WeVolt Lebanon, our official Return and Refund Policy ensures clarity and transparency for all customers. We are committed to providing high-quality smart home products and reliable service. Please note that all sales are final. We do not accept returns or provide refunds under any circumstances, except in the limited cases described below.
1. No Returns – WeVolt Return and Refund Policy
- Once an order has been shipped and delivered, it cannot be returned.
- Please ensure that you carefully review product specifications, compatibility, and details before placing your order.
- While we strive to provide accurate product descriptions and specifications, some details may contain errors or vary from the manufacturer’s information. WeVolt is not responsible for such discrepancies.
- Customers are strongly advised to confirm product selection and compatibility with our team prior to making any purchase.
- Any purchase made without prior consultation with WeVolt is the sole responsibility of the buyer.
2. No Refunds – WeVolt Refund Policy
- Payments are non-refundable.
- Refunds are not issued for change of mind, wrong selection, or any other reason.
3. Exceptions – When Refunds or Replacements Apply
The only exceptions to this policy are:
- If the wrong item was delivered by mistake.
- If a device shows any deficiency or malfunction, it must be returned to WeVolt for testing in coordination with the manufacturer.
- In such cases, WeVolt will strictly follow the manufacturer’s evaluation and decision on whether the product will be repaired, replaced, or not covered.
We reserve the right to refuse returns of any merchandise that does not meet these conditions, at our sole discretion.
Customers must contact us within 48 hours of delivery to report any issues and initiate the process.
4. Contact Us – WeVolt Support
If you have any questions about our Return and Refund Policy, please reach us at:
- Email: sales@wevolt.co
- Phone/WhatsApp: +961 79 174899
- Address: WeVolt, Slaf Street, Dekwaneh, Beirut, Lebanon
For general inquiries, you may also visit our Contact Page or review our Privacy Policy for more information.
5. Policy Updates
WeVolt reserves the right to update this Return and Refund Policy at any time to reflect changes in our business, legal requirements, or manufacturer guidelines. Any updates will be published on this page.